Charlotte Pipe

PARCELS

Canada & USA
We use a system of rates to allow us to ship more of the bigger, bulkier & more fragile items we carry in store and in some cases, to lower your cost of shipping. We offer parcel shipping based on weight/size of the parcel, so based on what is in your cart, you will only see the shipping options available to you. Our parcel system is

Small Parcel 0.1lb to 4.9lb
Medium Parcel 5lb to 9.9lb
Large Parcel 10lb & up

We do not use the exact weight of products to determine these rates. For example, if you order a small jar of something that is extremely heavy, but you only order that, you would only pay for Small Parcel Shipping. Conversely, if you order a basket, which is very light but very big, you will pay for Large Parcel Shipping

Our shipping rates are also based on distance, with shipping to our province and neighbouring provinces being lower than shipping to British Columbia.

You will be able to estimate your shipping rate in your cart, before checkout.

International
We continue to offer world wide shipping. We use carrier calculated rates, which are the true cost to ship the package to you.

LETTERMAIL

Along with our parcel shipping, we also offer lettermail shipping for our smaller items. You can order up to 5 cards (or stickers) or up to 5 pieces of jewelry and choose this more economical shipping method. It does not have a tracking option, so we are not responsible for items lost in transit (though we've never had anything lost in the post yet.)

Canada = $2.95
USA = $3.95
International = $6.95

WHY?

We've been shipping out parcels through our shop for over 9 years now, so we know the true cost of it. We are not a big company, so we do not get the heavily discounted rates that large, box stores can procure. We do get a discount on shipping, which is why we're able to offer rates that are cheaper than if you were to purchase the postage yourself but still, nearly every time we ship a parcel to someone, we have lost money. We don't mind losing $0.50 or $1.00 here and there - that's simply the cost of doing business. But the larger amounts we lose are simply not sustainable. It takes money from our shop and keeping money in our shop means that we get to source better and more unique products for you to buy. It means we get to constantly improve. We are not in this business to make money on shipping, so we still keep our prices as low as we can and we don't build in any extra pricing to cover the costs of the materials we use to ship your items. We know it always sucks to pay for something intangible but shipping is a crazily complex thing that definitely does deserve to have a reasonable cost.

This is still something we're working on and improving, so please let us know if you think the shipping rate seems off for what you're ordering and we'll make sure everything looks right.

Our return policy is based on all of the things we hate about other return policies. We don't believe you should spend your money on something that you don't love or something that doesn't work as it should. We have two types of returns: 

CHANGED YOUR MIND? 

Maybe you bought it and then once you got it home, you realized the color was wrong or the smell is just the worst or it really just doesn't fit. Whatever is it, we give you 90 days to bring or send back what you bought for a refund or exchange. We only ask that whatever you return is still in good condition, so that we can resell it. We firmly believe you can change your mind but at the same time, we don't want to lose money because of it. 

DID IT BREAK? 

Oh no, we're so sorry! It's just a fact of production that some goods made might not last to do the job you bought them for. If you get an item home and it breaks in the normal course of using it, we will replace or refund it at anytime. This means that if the shirt you bought rips at the seams after you wash it, return it. But this also means that if you buy a doormat and the image wears off after a season or two, it's not returnable. We do not accept returns on items damaged from normal wear or tear or misuse.